Talk to us

We're always happy to talk to our stakeholders, please see below for our office locations and points of contact.

Our offices

Railpen Darlington
Customer Services
Stooperdale Offices
Brinkburn Rd, Darlington DL3 6EH
0800 012 1117
Railpen Coventry
2 Rye Hill Office Park
Birmingham Rd
Coventry CV5 9AB
02476 422 842
Railpen London
100 Liverpool St
London EC2M 2AT
020 7330 6800

Press, media and events

press.office@railpen.com

General (non-member) enquiries

csu@railpen.com
020 7330 6800

RPS and BTPFSF members

csu@railpen.com
More contact details here

Members of other schemes

Please click here for your member support details

Any questions for us?

Find out who to contact about the scheme you're in. Simply visit our member support page at https://www.railpen.com/looking-for-member-support/ or complete the form below.

Helpline opening hours this festive season:

  • 24 December: 8am – 12 noon
  • 25 & 26 December: closed
  • 27, 30, 31 December: 8:30am – 4:30pm
  • 1 January: closed

We're here to help